Returns & Exchanges

At Coffeeza, we strive to ensure every brew meets your expectations, but if you receive a damaged or incorrect order, we offer a hassle-free return policy within 7 days of delivery. Due to the perishable nature of our coffee products, we can only accept returns on items that are unopened and in their original packaging.

1

Initiate Request

Contact our support team via email or our website within 7 days of receiving your order, providing your order number and photos of the product.

2

Quality Review

Our team will review your request and images to verify the eligibility for a return based on damage, defects, or shipping errors.

3

Schedule Pickup

Once approved, we will arrange a complimentary reverse pickup from your delivery address through our trusted courier partners.

4

Refund or Replacement

After the returned product reaches our warehouse and passes inspection, we will issue a full refund to your original payment method or ship a replacement.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing